Warranty

In the case of your jewelry becoming damaged within the first 90 days beyond normal wear and tear, please contact us.

Normal wear and tear includes things such as oxidation that is removable with the supplied polishing cloth or scratches that came about from wear.

Damage includes things such as breakage or unusual discoloration that can't be removed with the included polishing cloth.

Note: Kastura does not offer plating at this time. We only work in 925 Sterling Silver, 999 Fine Silver, and brass sheet and wire. Because of this, there is no concern about plating wearing off and showing the metal underneath. Any discoloration will be due to the natural oxidation process.

If you're unsure whether you're covered or not, or would like advice, please contact me and I will help you out. questions@kastura.shop

Layers of sealant are added to all brass to prevent oxidation.
Without sealant, it will oxidize and the color will become more vibrant and saturated over time. Below is a comparison to illustrate this.

The brass flower on the right was freshly polished before this photo and is a fairly pale, straw yellow. The two flowers on the left were polished and lightly sealed a couple of months prior and have begun to oxidize to a brighter yellow color.

If you prefer a more saturated brass, please let us know in the customization field and we can leave it unsealed.

Brass & natural color changes

Returns

Because everything is made to order, we currently cannot offer returns. If you have any questions, please don't hesitate to contact
us at questions@kastura.shop